Terms of Service

Last Updated: March 2026

1. Overview

This website and platform (“Service”) is operated by Lavantum Pty Ltd (“Mirrah”, “we”, “us”, or “our”), based in Perth, Western Australia, Australia.

By accessing or using our Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 18 years old to use this Service.

By using the Service, you represent and warrant that:

• you are 18 years or older
• you have the legal capacity to enter into a binding agreement

We do not knowingly permit use of the Service by individuals under 18.

3. Nature of the Service

Mirrah is an AI-powered platform that enables users to:

• upload personal images
• visualise clothing using AI-generated imagery
• receive personalised styling outputs and recommendations
• browse and purchase products sourced from third-party suppliers and brands

The Service is provided for informational, visualisation, and shopping assistance purposes only.

4. AI-Generated Content & Styling Outputs

Mirrah provides AI-generated styling recommendations and visualisations based on the information you provide.

You acknowledge and agree that:

• All outputs are generated automatically by artificial intelligence and are not reviewed or verified by human stylists
• Outputs are based solely on the inputs you provide and may be affected by incomplete or inaccurate information
• Generated images are synthetic interpretations and may differ significantly from real-world outcomes, including:
• garment fit and sizing
• colour accuracy
• fabric appearance
• body proportions
• facial features and likeness

We do not guarantee the accuracy, completeness, or real-world reliability of any outputs.

5. No Reliance & User Responsibility

You agree that:

• All decisions made based on the Service are made entirely at your own risk
• You are solely responsible for:
• selecting sizes
• assessing fit and suitability
• evaluating products before purchase

Mirrah provides AI-assisted styling guidance only and does not guarantee outcomes.

6. Product Information & Third-Party Goods

Products offered through the Service are supplied by third-party manufacturers, suppliers, and brands.

We do not manufacture products and do not guarantee:

• product quality
• sizing consistency
• material composition
• accuracy of supplier descriptions

To the maximum extent permitted by law, we disclaim liability for issues arising from third-party products.

7. Orders, Payments & Fulfilment

All purchases are processed via Shopify.

By placing an order, you agree that:

• all information provided is accurate
• payment authorisation is valid

We reserve the right to:

• cancel or refuse orders at our discretion
• limit quantities or availability

Shipping and fulfilment may be handled by third-party suppliers.

8. Returns & Refunds

All purchases are subject to our Returns Policy.

Without limitation:

• AI-generated images and recommendations do not constitute grounds for refund
• Differences between generated outputs and actual products are expected and accepted by the user
• Fit, sizing, or expectation mismatch does not entitle you to a refund unless required by law

9. User Content (Photos & Inputs)

By uploading or submitting content, including images, you:

• confirm you have the legal right to use and share that content
• grant us a worldwide, non-exclusive, royalty-free license to use, process, reproduce, and transform your content for the purpose of operating the Service

You acknowledge that your content may be:

• transmitted via infrastructure operated by Amazon Web Services
• processed by AI systems provided by Google

10. Intellectual Property

Platform IP

All content, branding, technology, and materials on the platform are owned by Lavantum Pty Ltd and are protected by intellectual property laws.

You may not:

• copy, reproduce, distribute, or exploit any part of the platform without written permission

User Content

You retain ownership of content you upload, subject to the license granted above.

AI-Generated Outputs

AI-generated images and outputs are provided for personal, non-commercial use only, unless otherwise permitted by us.

We reserve the right to:

• use anonymised or consented content for product improvement or marketing

10A. Sharing & Social Use of Generated Content

The Service may provide functionality that allows you to share AI-generated images and outputs via social media, email, or other platforms.

By using this feature, you agree that:

• AI-generated content is a visual approximation only and may not accurately reflect real-world appearance, fit, or product characteristics
• You will not represent generated images as exact or guaranteed representations of real products or outcomes
• You will not use generated content in a manner that is misleading, deceptive, or likely to create false impressions
• You grant us permission to reshare or feature it

Unless expressly authorised by us:

• Generated content is provided for personal, non-commercial use only
• You must not use generated images for advertising, commercial promotion, or resale

You are solely responsible for:

• how you share content
• any statements or claims made alongside shared content

We are not responsible for:

• third-party use, interpretation, or redistribution of shared content once it leaves our platform

We reserve the right to:

• restrict or remove sharing functionality
• request removal of content that breaches these Terms

11. Third-Party Services

The Service relies on third-party providers, including:

• Google (Gemini AI processing)
• Amazon Web Services (hosting and storage)
• Shopify (commerce and payments)

We are not responsible for:

• service interruptions
• errors or inaccuracies
• data handling practices of third parties

12. Acceptable Use

You agree not to:

• use the Service for unlawful purposes
• upload content that is illegal, offensive, or infringes rights
• attempt to interfere with or disrupt the platform
• reverse engineer or misuse AI systems

We reserve the right to suspend or terminate access for violations.

13. Service Availability

We do not guarantee uninterrupted or error-free access to the Service.

We may:

• modify or discontinue features
• perform maintenance
• restrict access

without prior notice.

14. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

• inaccuracies in AI-generated outputs
• differences between generated images and actual products
• sizing or fit issues
• purchasing decisions based on the Service
• third-party product defects or delays

Our total liability is limited to the amount paid for the relevant product or service.

15. Indemnity

You agree to indemnify and hold harmless Lavantum Pty Ltd from any claims arising from:

• your use of the Service
• reliance on AI-generated outputs
• content you upload
• breach of these Terms

16. Privacy

Your use of the Service is governed by our Privacy Policy.

17. Geographic Use

Our Service is intended for users located in Australia.

We do not guarantee compliance with laws outside Australia. Users who access the Service from other jurisdictions do so at their own risk.

18. Force Majeure

We are not liable for delays or failures caused by events beyond our control.

19. Dispute Resolution

Disputes will be resolved through mediation or arbitration in Perth, Western Australia, before court proceedings.

20. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

21. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance of the updated Terms.

22. Contact

Lavantum Pty Ltd
Perth, Western Australia
Email: info@mirrah.com.au